Piedmont Metro Heating & Air

8305 Fayetteville Road, Durham

4.4 78 reviews

• Andrew Wilson ★★★★★ 6 months ago
  Our AC went out, I contacted a big brand name company to come out and take a look. The tech was good and did explain the issue to me but his quote to repair was so much.. then we got to talking about how much to replace the unit. This … More is where big companies just get out of control.. he had to call his dispatch and then they had to get a sales person over to go over their sales pitch regarding a new unit.. This process took so long and then finally got the insane Quote from them the next day...
  So after all this I was recommended by a family friend to contact Piedmont Metro, I talked to Robert and he got me in touch with Jason and he was very professional and very knowledgeable about our system, they gave me a quote on the repair which was way lower and also gave me a quote THAT DAY on a new system. We decided to go with new system which was way less than what the big brand name company quoted for . Next day they came out and installed the new system. They got us up and running and even the next day they came to double checked the system to make sure everything was working properly. I will be using Piedmont Metro for now on as there team was great.
  Thx!!
• Nitty Frank ★★★★★ 4 months ago
  Great these guys do VERY GOOD WORK !
• Charlotte Davidson ★★★★★ 9 months ago
  Excellent attention to detail. Fair pricing for a quality system. The entire experience went smoothly for me. It is rare to find an honest , professional, and capable service company. Everyone on their team was extremely caring and thorough. … More They work and clean up as if they were at their own homes. Money well spent and I would use them again for any system in their scope of work.
• Aidan Peters ★★★★★ 6 months ago
  Piedmont Metro was absolutely amazing! We had run into multiple issues while re-doing our siding, including a broken HVAC unit. The gentleman who initially came out was professional, honest and knowledgeable. We decided to fully replace … More rather than repair thanks to his suggestions (without pressure too). They came the next week and put the system in quickly, stayed to make sure it was fixed and went above and beyond on aiding with other issues they found under the house. MANY thank Piedmont, we will be using you in the future!
• Spencer Childress ★☆☆☆☆ 5 months ago
  Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog days of summer. AC worked perfectly through the end of the warm weather.
  A few months later winter rolls around and the heat doesn't … More work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat.
  A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice.
  Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere.
  After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.
• Christopher Sponaugle _ Staff - GreenLevelHS ★★★★★ 6 months ago
  Matt Fisher was the technician that repaired my HVAC system. He arrived within 2 hours of my initial call, and quickly diagnosed the problem. He was able to get the unit running, and waited for 30 minutes so that our house could warm up … More before he took the part he needed to replace. He returned first thing in the morning with the new part and had my HVAC fully repaired that morning. Excellent service!
• Elizabeth Bonnet ★★★★★ 11 months ago
  We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!
  Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people … More and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.
• Noel Gwekoh ★★★★★ 5 months ago
  Our technician Jason was very professional and informative in a way that will help me as a homeowner to properly maintain our HVAC for longevity. Followed up to ensure our equipment is working properly.
• — A Google User ★★★★★ 11 months ago
  Your employee arrived on time and did a wonderful job. He had the right parts with him and provided me with a great ac repair service. There were no misunderstandings because he explained everything very well to me before he started with … More the repairs. Super professional. Highly recommended!
• Thomas Truelove ★★★★★ 9 months ago
  I got home from work my AC wasn’t working I called them with in no time they had a tech out fixing the ac got me up in running in same day very glad I called these guys very good work and very fast response time
• Ken Bogue Liz Bonnet ★★★★★ 11 months ago
  We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!
  Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people … More and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.
• Beth Ford ★★★★★ 11 months ago
  Your employee arrived on time and did a wonderful job. He had the right parts with him and provided me with a great ac repair service. There were no misunderstandings because he explained everything very well to me before he started with … More the repairs. Super professional. Highly recommended!
• Evan Brown ★★★★★ 11 months ago
  One of my friend give me their phone number. He had a very good experience with them and told me I could trust them.i will gladly refer them to anybody in need of HVAC help. Thanks to Robert for his politeness and professionalism.
• jesus cruz ★★★★★ a year ago
  I would like to share how amazing the service is, they were not only responsive but when my AC unit went out they came within the following couple days. They were very responsive, with phone calls and any questions or concerns I had. I … More will be willing to go back to them as long as I’m around the area! I honestly recommend this company to any of my family and friend they did such amazing work only took a couple hours , and my house was cold like Antarctica within the end of the day!
  I just want to appreciate to owner for all the amazing work he did and amazing staff he has.

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